Pianegonda Club Terms and Conditions

This section sets out the terms and conditions that apply to the Pianegonda CLUB loyalty program. By participating in the Pianegonda CLUB, the user accepts and agrees to comply with the terms and conditions listed below. Bros Manifatture Srl, with registered office in via Guido Rossa, 1 – 63833, Fermo, Italy, creator and promoter of the activities available on PIANEGONDA and the Pianegonda CLUB service, reserves the right to use the personal data provided voluntarily by the user, in compliance with current regulations (art. 13 et seq. of Regulation (EU) 2016/679 of the European Parliament and of the Council). The aforementioned terms and conditions supplement the legal terms and the cookie policy published on PIANEGONDA.

How it works
During registration on PIANEGONDA, users are automatically enrolled in the Pianegonda CLUB. To access the program, you must be logged into the website. The account created, its related advantages (rewards obtained), and the points are personal and non-transferable. Pianegonda CLUB is a benefit provided to PIANEGONDA users and, as such, may be suspended, revoked, or canceled at any time by Bros Manifatture Srl, for any reason or no reason at all. In the event of service termination by the user, all program advantages, including accrued points and other benefits, will be lost automatically and immediately. In case of cancellation of participation by the user, or the termination of the Pianegonda CLUB by the company, Bros Manifatture Srl assumes no responsibility for points unused by participants or for the loss of other benefits related to the program. If the user has previously chosen not to receive communications from PIANEGONDA, they will not receive communications regarding the Pianegonda CLUB. It is possible to register or reactivate the receipt of email communications by logging into PIANEGONDA and selecting the option "Subscribe to our newsletter," by clicking here.

Tiers
When a user joins the Pianegonda CLUB program, they acquire Bronze tier status. By accumulating points, it is possible to access higher tiers (Silver and Gold) and their related benefits. The benefits linked to the tiers may vary at any time and may be communicated even solely via newsletter or other communication channels.

- Bronze tier: 0-600 points

- Silver tier: 600-1000 points

- Gold tier: from 1000 points

Tiers do not expire. Once a user has earned the points necessary to access a higher tier, they will maintain the status reached even if they subsequently use the points or if they expire.

Validity of points
Confirmed points are valid for 12 months: they will expire on the last day of the month of the validity period. In case of a request for a benefit, the points with the nearest expiration date will be deducted first. Example: Order placed on March 12, 2024. Points confirmed on April 15, 2024. Points valid until April 30, 2025.

How to earn points with Pianegonda Club 
Upon joining the Pianegonda CLUB program, users immediately earn 10 points. Subsequently, they can earn points in the following ways:

By purchasing online on PIANEGONDA

- By following PIANEGONDA on Instagram

- By following PIANEGONDA on Facebook

- By following PIANEGONDA on TikTok

- By following PIANEGONDA on Youtube

Online purchases on PIANEGONDA

Full-price items: 1 point for €1/$1

Non-full-price items: 0.5 points for €1/$1

Points are calculated at the individual item level.

The number of points assigned is based on the numerical value of the billing currency; if the billing currency is changed due to a different shipping country, the number of points will also change. For example, if for an order shipping to Italy with a value of €100, the shipping country is changed to the United States, the value will be changed to $110, changing the number of points from 100 to 110. In case a discount code is used, its value will be deducted from the total points earned for the items in the order. Example: the customer purchases a non-full-price item worth €300, which corresponds to 150 points earned. A 10% discount code is applied. The customer pays €270 but earns 135 points, because the 15 points corresponding to the discount code are deducted from the total points (which was indeed 150 points).

Following PIANEGONDA on Instagram
You can earn 10 points by following the PIANEGONDA profile on Instagram. To receive these points, the action must be performed through the dedicated tab on the "Earn points" page. The points will appear shortly after in the "Your activities" section.

Following PIANEGONDA on Facebook
You can earn 10 points by following the PIANEGONDA profile on Facebook. To receive these points, the action must be performed through the dedicated tab on the "Earn points" page. The points will appear shortly after in the "Your activities" section.

Following PIANEGONDA on TikTok
You can earn 10 points by following the PIANEGONDA profile on TikTok. To receive these points, the action must be performed through the dedicated tab on the "Earn points" page. The points will appear shortly after in the "Your activities" section.

Following PIANEGONDA on Youtube
You can earn 10 points by following the PIANEGONDA profile on Youtube. To receive these points, the action must be performed through the dedicated tab on the "Earn points" page.

The points will appear shortly after in the "Your activities" section. Points from online purchases will appear as pending in the "Your activities" section (it may not be immediate). If you return one or more items within the order, the points corresponding to each returned item are deducted from the total points earned. For more information, consult the "Returns" section.

Using points
Once the user has accumulated enough points, they can request the benefits that the Pianegonda CLUB program makes available.

The benefits can be of various types:

- Discount Codes

- Early access to Private Sales

- Exclusive Experiences

- Birthday discount

All information regarding each type of benefit can be found on the dedicated page: Benefit Terms and Conditions. In case of doubts about the benefits, customers are invited to contact our Customer Service at shop@pianegonda.com.

Discount Codes
Discount codes can be used for a future purchase. The discount is applied proportionally to the eligible items in the order. On the PIANEGONDA website, based on the tier reached by the user, discount codes of various amounts will be available. The conditions are specified on the dedicated Benefit Terms and Conditions page.

Early access to Private Sales
The user enrolled in the Pianegonda CLUB will have early access to the Private Sales held by PIANEGONDA online.

Birthday Discount
In the month of their birthday, the user will have access to a discount code, and if they place an order during their birthday month, they will receive an exclusive gift within their order.

General information
Bros Manifatture Srl. is the promoter of the Pianegonda CLUB loyalty program. The program and related benefits are considered void where prohibited by law. Taxation may apply in cases provided for by law. Bros Manifatture Srl. assumes no responsibility for users who, by participating in the program, violate the laws or regulations established by their own State or Country. User participation is subject to the current and future rules of the loyalty program. Participation is valid only on PIANEGONDA and points can only be used on PIANEGONDA. It is not necessary to make a purchase to register for Pianegonda CLUB. To start earning and accumulating points, the user must be registered on PIANEGONDA with a valid username and password. By registering for the Pianegonda CLUB, the user accepts and agrees to comply with the terms and conditions of use of the program and gives their consent for Bros Manifatture Srl. to collect and use the personal data provided voluntarily by the user and the data collected from the activities they perform within the Pianegonda CLUB. For more information, you can consult our Privacy Policy. The data controller for the data collected through the website is Bros Manifatture Srl. All collected data will be processed at the data controller's premises, except for the exceptions specified in the Privacy Policy. The controller processes users' personal data by adopting appropriate security measures aimed at preventing unauthorized access, disclosure, modification, or destruction of personal data. The personal data, provided voluntarily by the user, are not collected to be associated with identified interested parties, but by their very nature could, through processing and association with data held by third parties, allow for the identification of users. In addition to the controller, in some cases, categories of agents involved in the organization of the site or external subjects could have access to personal data. Commercial use (for example, the purchase of products for resale purposes) of the Pianegonda CLUB is strictly prohibited and will be considered abuse. Bros Manifatture Srl. reserves the right, at its own discretion, to determine whether a purchase has been made for commercial use.


Right of admission and membership to the service
Pianegonda CLUB can be used by users who have reached 18 years of age at the date of their first registration on PIANEGONDA.

Bros Manifatture Srl. reserves the right to modify, revoke, or cancel participation in the Pianegonda CLUB, without any notice, for anyone who, at the company's discretion, violates the terms and conditions of use of the program. It also reserves the right to revoke points, at its own discretion, for any type of abuse committed by users.

Limitation of liability
By joining the Pianegonda CLUB, the user releases Bros Manifatture Srl. and its affiliated companies or employees from any liability for any damages, losses, or injuries of any kind arising from or connected to the use of the loyalty program, or from the use of the assigned points. Bros Manifatture Srl. assumes no responsibility for any problems due to the malfunction of connection devices, the network, hardware or software, the Internet, the provider, or data traffic congestion and unauthorized human intervention. Users must accept the terms and conditions of this notice, and are required to visit these pages periodically to stay informed about updates, changes, and corrections to these terms and conditions of use.

Bros Manifatture Srl. reserves the right to change the terms and conditions contained in this legal notice, if necessary, without notice.

Program changes
Bros Manifatture SRL. reserves the right to change the terms and conditions of the Pianegonda CLUB and to cancel or revoke the program at any time, without notice and without further obligations towards users, including changes to the regulations regarding the earning of points, their value, and their duration.