Delivery is guaranteed within 10 working days for every order placed from Monday to Friday before 3:30 PM. Working days are from Monday to Friday.
Deliveries take place during business hours from Monday to Friday, excluding public holidays and scheduled closures, which will be announced on the website.

The courier will make three delivery attempts. After the third attempt, the order will be sent to the local depot. All orders are processed automatically, and we are unable to modify shipping and delivery times.

BRT (Bartolini) and FedEx are the authorized couriers for our deliveries. Shipping costs will be calculated and displayed at checkout once you have entered your shipping address.

The client will be updated throughout the purchase and shipment process: once the order has been dispatched, the client will receive a tracking link via email to follow the delivery status. The company is not responsible for any delays attributable to the carrier.

Upon delivery, the client is required to check the following:

1- Package integrity: The box must be intact, undamaged, and unaltered. Any damage must be reported directly to the courier. If there is any doubt regarding the integrity of the box, the client must accept the shipment by signing as “Received subject to control” (or “Accepted subject to inspection”). Otherwise, the shipment will be considered correctly delivered.
2- Product accuracy: The products inside the box must match those listed on the invoice. Any discrepancies must be reported directly to the courier, and the client must sign “Received subject to control”. Otherwise, the shipment will be considered complete and free of defects.

Once the order has been shipped, the customer will receive an email with the tracking number to track the order.